About the Scheme
Our Voluntary Transport scheme provides safe and affordable transport to people who experience difficulties accessing transport.
Volunteer drivers use their cars to provide a ‘door to door’ service to passengers who do not have access to personal transport or are unable to access public transport due to lack of service, ill health, frailty or poor mobility.
Here’s what some of our passengers say:
“Makes me feel safe knowing it’s a reliable driver”
“Excellent service, office staff and drivers very helpful and caring”
“Unbelievably helpful, you couldn’t have a better service” Mr S
“Without this service I would be housebound, it is really comforting to know that you are there” Mrs H
Who can use the Transport Scheme?
To use the scheme a person must be a resident of Rushcliffe who is unable to make their journey by public transport or other means. Reasons for eligibility might include geographical remoteness, a lack of public transport, disability or ill health. Passengers using the scheme do need to be able to get in and out of an ordinary car unaided or be accompanied by someone who can assist them.
How does it work?
To use the scheme, passengers must complete a registration form which can be requested by contacting our offices. Dial 0115 969 9060 and press 1 or email firstname.lastname@example.org and we will send one out to you in the post. It costs £25.00 to register for the year or £35.00 for couples and we re-register all our passengers annually in July.
Once registered on the Scheme, passengers can request up to 3 journeys a week. To book transport, passengers can telephone the office on weekday mornings (Monday to Friday 9.00am to 12.30pm). We need at least 2 working days notice to book transport so that we have time to allocate a volunteer driver. If a passenger needs to cancel their journey, it is important that they tell us as soon as possible, or in some cases, passengers may still be charged. Cancellations can be made at any time by telephoning the office; an answerphone is available 24 hours on which you can leave messages.
Calculating the cost of the journey?
£1 booking fee per journey
45p per mile for all mileage incurred by the driver
We endeavour to use the nearest driver to your home address. However, please be aware that costs may vary according to where the driver is setting off from as they may be completing other journeys on behalf of the scheme. If the driver has to come from further afield we will inform you.
Passengers may share journeys where this is possible or practical. Passengers who share a car will each be charged the relevant proportion of the total mileage cost.
Payment is made in cash to the volunteer driver who will issue you with a receipt.
Escorts travel free of charge.
Who are the drivers?
All the drivers are volunteers who use their own cars to take passengers on journeys. We have over 80 drivers who are reliable, trustworthy and dedicated. Many are retired and several fit their volunteer driving in around work and other commitments. Drivers choose how often they want to drive and are reimbursed for all mileage incurred. All our volunteer drivers are interviewed before they start, have references checked and a security check through the Disclosure and Barring Service (DBS) check. They receive support from the Transport Organisers. Here’s what a few of our drivers have had to say about the volunteering for the scheme:
“It is a pleasure meeting new people and giving them a helping hand”
“The passengers are so appreciative”
We always welcome new drivers to join our friendly team. If you have a couple of hours to spare a week, enjoy driving and have a telephone then please get in touch. If you would like to drive in Rushcliffe, please dial 0115 969 9060 and press 1 or email email@example.com .
Every year, we ask passengers for feedback about the scheme. This is then assimilated into a report which is available on our website. You can download last year’s report here.